18th
September: Rapid
Growth
of Retailing Sector can be attributed to growing consumer demand
for quality service as well as reduction in variable cost for retailers.
Increasing global awareness regarding wireless technology and its integration
with automated retail is presumed to boost retail automation industry over the
forecast period.
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Retail automation comprises self-service and standalone stalls in
busy locations such as malls, airports and convenience stores. With the help of
touch-screen interface, customers are able to select products, pay for
purchases using a debit or a credit card. For instance, Best Buy Express has
installed vending machines at international airports that enable automated
shopping of consumer electronics. The vending machines hold bottled drinks,
fast food products, candies and other products. The system requires low
maintenance costs, which are expected to contribute substantially towards
market growth over the forecast period.
Automated retail’s application verticals include outdoor payment terminals,
petroleum retailing, RFID tag reader, and outdoor thermal printer. The global
industry can be segmented on the basis of product and industry verticals.
Segmentation on the basis of product includes physical electronic POS and
unattended terminals. Physical electronic enables recording, tracking,
processing credit and debit cards, as well as managing inventory. Self-checkout
systems and vending machines are a part of the unattended terminal. Industry
segmentation on the basis of industry verticals includes oil & gas, health
and personal care, food and non-food, hospitality, and transportation, and
logistics.
The industry has witnessed sharp growth during the past few years
as it reduces labor costs associated with retailing. Implementation of automated
retailing enables companies to forecast demands based on sales figures
generated, in order to reduce the labor cost and minimize costs across the
value chain. The machine captures customer’s feedback by prompting after-sale
feedback on the screen as soon as the product is dispensed out of the machine.
The system helps to optimize profitability, which is presumed to drive the
industry growth over the next seven years. Automated retailing enables
optimized profitability as it incorporates data mining, which discovers
patterns in large data sets and thereby helps retailers to forecast demands,
manage inventory, track stocks online, and generate periodic cash reports.
Automated
retailing is expected to witness significant growth over the forecast period as it
enhances customer satisfaction and provides convenience to customers by
preventing formation of long queues for purchase. The system facilitates
customers with 24/7 access to products that can be purchased irrespective of
place and time constraints. Integration of automated retailing systems with
innovative technologies, such as Big Data Intelligence, is anticipated to drive
market growth over the forecast period. It enables companies to retain
customers’ data and utilize it for data analysis in order to improve the
company’s sales and marketing strategies. However, lack of technical knowledge
among customers is expected to challenge market growth, especially in regions
with slow adoption rate of innovative technologies.
Honeywell commercializes an automated fuel retailing system, which
provides various automated petroleum retailing services to the customers, and
reduces supply chain issues such as inventory management .The product’s
retailing services include RFID attendant tagging, automated fuel dispensing,
bill printing at the isle, tank inventory management, dry stock sale and
accounting, dynamic centralized pricing and video surveillance.
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